PLEASE READ ALL TERMS AND CONDITIONS BEFORE BOOKING -BY PURCHASING FROM BETTYANNGRAZING  YOU THEREBY AGREE TO OUR POLICY BELOW.

 

ORDERS

Returns

Due to the fresh nature of our produce, returns of perishable goods cannot be accepted. Should there be an incorrect or faulty item in your graze, we must be informed within 24  hrs of the product being received in order to offer replacements or refunds. Images of defective or incorrect items will be required.

Cancellations

Customers can cancel orders within 48 hours’ prior to delivery or collection. For a full refund or changing date.  Beyond this, we are unable to provide refunds, but will happily move your booking to another available date. 

For larger bespoke orders, if your order is cancelled within 1 month (or more) before the date booked, we will issue a 80% refund. Unfortunately we do not offer any refunds for cancellations within 1 month of the event, only date changes if we are told well in advance and have the availability. 

If an event needs to be cancelled due to Covid-19 related issues the above still applies. Once a booking has moved, we are unable to move again and if cancelled no refund will be given. 

Order Changes

Customers can amend orders prior to the 48 hour refund period.  Beyond this, we are unable to process any order changes. 

Date Holding 

Due to the high number of enquiries for bespoke grazing displays, we are unable to hold dates. 

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FOOD/PRODUCTS

Seasonal Produce & Supplier Availability

As our produce is sourced weekly and garnishes can be seasonal they are subject to availability and substitutions. Although the majority of our menus are fixed, there may be slight changes season to season. We may also face supplier issues at times, and so cannot guarantee each and every product, such as figs.  We will always use an alternative or use more of another product to compensate. Please refer to our menus on the website as a guide to what you can expect.

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Food Handling

When products are received please keep chilled consume within 2-3 days. It is the responsibility of the customer to dispose of the food if kept unrefrigerated beyond 4 hours, to comply with UK food standards. By agreeing to our terms and conditions the client is agreeing to dispose of any food after this set time. BettyAnnGrazing will not be held responsible for any adverse reactions to our food consumed after this time. 

Dietary Requirements & Allergies

Please notify of any allergy and dietary requests at time of booking, however we cannot accommodate special allergy requests due to high risk of contamination. If you or your guests/clients have a severe allergy please beware that we cannot guarantee if a product is completely free of traces of the main 16 allergens listed below:

Celery

Cereals containing gluten (including

Wheat, rye, barley and oats)

Crustaceans

Eggs

Fish

Lupin

Milk

Molluscs

Mustard

Tree nuts (including almonds,

Hazelnuts, walnuts, brazil nuts,Cashews,

Pecans, pistachios and macadamia nuts)

Peanuts

Sesame seeds

Soybeans

Sulphur dioxide and sulphites

BettyAnnGrazing are not responsible for any adverse reactions to our food if we have not been forewarned of any allergies or dietary requirements in the booking process.

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DELIVERY

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Delivery

PLEASE READ ALL DELIVERY TERMS AND CONDITIONS BEFORE BOOKING -BY PURCHASING FROM BETTYANNGRAZING YOU THEREBY AGREE TO OUR DELIVERY POLICY BELOW.

Where do you Deliver?

Our products are made fresh on the day and are extremely delicate.  We hand-deliver to most parts of Bucks, Herts & Beds. If you are outside of our delivery zone send us an email and we will do our best to help you!

Alternatively you are more than welcome to collect from our bases at either Aylesbury HP20 or Pitstone LU7.

When do you Deliver?

Delivery is available Friday - Sunday.  However with enough notice we are able to accommodate outside of these days, please get in touch.

How much is delivery?

Delivery is £5.  If you are outside of the delivery zone, we will provide a cost for delivery to you. 

How does delivery work?

We generally try to get your grazer to you pre midday.  However if you notify us of a preferred delivery time, we will always try to accommodate you.

For bespoke table experiences we will arrange set up times with you at the point of booking.

Do I need to be in to accept my delivery?

Yes, the customer needs to be readily available to receive the product, then pop in the fridge if not grazing straight away.

What is your policy if there is no one to receive the product?

Delivery will be attempted by us.. Failing that, the product will be left in a safe space outside of the address,BETTYANNRAZING is not responsible for the product once left in a safe place. 

What if my purchase is a gift?

The above still applies.